Hello
My wife has been sent a document to sign with e-signature. The email was sent direct to her private email account from the company. When she opens it, the signature has my name in it, and not hers. She forwarded the email to me and the same thing happens when I open the document on my personal email. The signature is automatically populated with my name. There is a docusign reference number in the field. How do we delete my name/signature, and add hers?
Many thanks
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Does your Wife have a Docusign account? If so, can she go to her Profile picture/initials on the top right > Manage Profile and confirm if the signature saved is with your name. If it is, please proceed to delete it and request the sender to resend the envelope.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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