Documents signed but not in the right Docusign account?

Question

I am having challenges signing and reviewing a document. To compound things my wife uses the same email as me.  I am trying to review a signed document that I signed. Two of four documents went through okay to the proper source.  The other two did not. Somehow, the documents were archived in my community college email address.  The community college .edu email will not allow me to export the two documents because the documents have my social security number. Could you help me? To compound things my spouse uses the same msn.com email I use!. The two documents I need have been archived in my Germanna account: ***email removed redacted post*** I need the two documents for my Veterans Administration rating. Thank  you,

Christopher.Alpizar · Answer

Hello ​@FXB,Thank you for reaching out to the Docusign Community.To clarify, these are completed that you want to transfer from one account to another correct?Have you tried to download the documents from the email notification that you received?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.