Hello ​@Apan ,

Welcome to the Docusign Community and thank you for posting your concerns!

Does this error also happen when you access the document directly in your Docusign account?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Apan ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Dear Nathaly,

Thank you so much for your reply and question.

My correspondant only wanted me to access his file through his link so I didn't have his document and couldn't try on my side. 

We found another way to sign the document in the meantime... 

I already used DocuSign before with no problem. I think it was a problem on the other person's side but couldn't go further in the research ...

Thanks again for your help !

Best,

Apan

Hello ​@Apan ,

Thank you for reaching back.

I understand, I’m glad you were able to find a different way to sign the document, if you ever encounter a similar issue or any other issue, feel free to post in community and we will help as much as we can. Have a great day!

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!