Is there a way to close en envelope due to NO action in a week but with the option of a recipient rejecting a document within that timeframe?

Question

There are some recipients that don´t wish to interact with the envelope if they dont need to. This means that they will only reject on same cases but dont want to approve all the time. The closing of the envelope is important for other processes so I want to know if DocuSign can do that.

Christopher.Alpizar · Accepted Answer

Hi ​@Vaas,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Christopher.Alpizar · Answer

Hello @Vaas,Thank you for reaching out to the Docusign Community.You can Set Advanced Options for an Envelope or Template, to set the envelope expiration, however with this the envelope will be voided, the closest option without voiding the envelope would be to manually correct the envelope to change the type of recipient.However, any feedback that can improve our users’ experience is always welcome. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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