Document on Hold

Question

I created a document that required multiple signatures. There is a set order of signatures and move to each person upon conclusion of the previous person signing. For some reason, the document is listed on hold and stuck between two people. It is not showing that it is sent to the next person in line but the previous person has signed it. Is there a way to bypass the hold to get it to the next person? I have tried to correct the document but this has not worked. There is no resend button as well to try and reissue.

Any help would be appreciated

nathaly.monge · Answer

Hello ​@learnesty,Welcome to the Docusign Community and thank you for posting your concerns!Does the document have a scheduled routing applied between the two recipients?:Add Delays Between Recipients in a Routing OrderIf not, can you provide the envelope ID via a private message?:Locate a Docusign envelope IDLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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