eSignature

I'm working with a scanned form in DocuSign that has four distinct sections, each corresponding to a different case. Only one section is relevant for each use, and we want to fill in only the applicable section while leaving the other sections untouched. However, the entire form needs to be completed with initials and signatures for any selected section to be considered valid.My main goals are:To ensure only the relevant section (based on the case) requires initials and signatures from the recipient. To leave the remaining sections blank if they’re not applicable. To streamline the signing process so that recipients don’t have to interact with non-relevant fields.Is there a way to configure conditional logic or recipient routing in DocuSign to make only the applicable section of the form active for each case? Or is there another approach to achieve this selective signing setup?Thank you for any guidance! 

Hello, I am trying to complete a background check on a platform that uses DocuSign for eSignature, and I need to use DocuSign to sign the form. Since the weekend, I am getting the following error when I go to the sign page:DocuSign is currently experiencing technical difficulties. As your file requires the use of DocuSign to sign the necessary consent forms, we are unable to proceed at this time. Please try again later.Any help would be appreciated!

I have a workflow requirement where a small group (Team A) must prepare agreements for others on Team B to send at a time of the B Team member’s choosing. The preparers are the wizards behind the curtain, and the signers must see the envelopes originating from a B Team member. I’m familiar with custody transfer rules, but since this is a one-to-many relationship (one preparer, many possible senders) I don’t see how custody transfer rules are a possibility. These agreements are unique and won’t be using templates, so template-based rules are not an option. And the fact that the A Team member won’t know when the envelope should be sent really closes the door.So I think I’m down to two possibilities. The obvious one is Shared Access with sending rights. I know how this works but it might be too much to ask of the A Team. And B Team members might chafe at that level of access to their accounts. The option I prefer is only available to administrators: transferring ownership of the envelope.

I am trialing Business Pro. I am looking in the Integrations section and I do not see any “Payments” option?    

I am looking for proven connector of DocuSign to SAP Business One - Hana and MS SQL Server - V10.Can anyone help me here?

I’m a first-time user and I have no idea what to do. I applied for a university and its admissions office sent a document for me to sign using Docusign through my email, but after I click “Review Documents” I don’t know what to do from there. I clicked a link that was sent along with the email on “How to sign a document” and it said that I should click “Continue” on the top right corner beside “Other Actions”, but the problem is instead of “Continue” I can only see “Close” beside it. I thought making an account would help me see the “Continue” button, but it’s still the same despite that. What should I do? It’s been around 3 days since I got my email and I don’t want to miss my chance to get into this university.

I want a client to be able to select a different payment method like ACH or Credit Card with the associated details required. This is mandatory before a document can be signed.

I have a powerform and i want to transfer all signed agreements to a group. Is it possible?

I set up a 2-signor signature form pdf that is initiated by smartsheets.The test of the docusign presents with my personal name “Leslie has sent you a document to review and sign” and includes my email.I need to change that.How? Thank you

Hello, I bought the Real Estate plan and Form Libraries are not showing up under Templates. I also cannot sign in to the support account to request a callback. Please help.

I’m currently evaluating this platform to see if it fits my business needs, but the language limitations on the Japanese site have created a somewhat negative experience. As my business is conducted in English, navigating the main site in Japanese has posed some challenges. While Google Translate is an option, it’s not ideal for a professional assessment where ease of use and accessibility are critical factors. I appreciate that there is an English option on the support site, which has been helpful, but this functionality doesn’t extend to the main site. This inconsistency can create frustration, especially in an assessment phase, where I’m looking to gauge the platform’s usability for my business. I believe implementing an English language selection on the main site, similar to the support section, could help users like myself make a more accurate evaluation of the platform’s suitability. Could the development team consider adding this feature? It would create a more seamless experien

Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of the DocuSign-signed documents by looking up the "Envelop ID" or other alphanumerical identifiers that appear on the printed document?Can an auditor go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID" or other identifiers that appear below the DocuSign signatures to see that these are indeed real? The auditor simply wants to select some random samples to check and make sure that the printed pages of the PDFs are not some elaborate graphic creations by an artist.

Besides using DocuSign Monitor, as an Admin, would there be a way to pull a report or get notification once a user(s) and recipient(s) have the same IP addresses.

I want to open Viewdocusign which I signed in 2021

You took my money but didn’t explain why or what it was for. I have submitted ticket after ticket and no repsonse. you customer service is non existent. What is the purpose of contacting you if you never respond or return messages no phone number no email just a form box that at certain times does not even let you submit a questions your company is horrible

I am the owner of the envelope and I cannot correct the envelope. I mistyped the email of the second signer. The second party already signed so it would look very unprofessional if I need to ask for resign. Envelope id:removed due to personal information See attachment. When “correct” is clicked, this error appears: “Unable to access the envelope.”Why? Please help.

This is an urgent inquiry inside of an even more urgent problem: I am trying to open a support case because my account is suspended and I don’t know why. It isn’t a payment issue. However, I can’t even request to open a support case because every time I try to fill out the summary field, it gives me the error shown in the screenshot below.What I’ve tried:Typing in the summary manually Copying and pasting the summary from a plain text editor Using 3 different browsers Attempting with and without a VPN (using an IP address within the US) Typing in all lowercase Clearing my cache Restarting my browser Restarting my computerNothing I do allows me to submit a valid entry to this field, and since it is a required field, I cannot open a case without it.Has anyone else experienced this?

I requested a callback a couple of days ago and did not get one.  How can I reach an agent?

no way to contact you, no way to ask for help, no way to submit a ticket, your company is a joke

I have an envelope that was sent to 4 people for signing in a specific order.  The first person signed.  The second person signed but has since told me they made a mistake on one of the radio buttons.  Can I resend it to just that second person?  When I go into the Correction screen to resend, it looks like it is only going to send it to the people who have not signed yet.

Hi! I just published a new YouTube video on how to create a full custom integration between Docusign,SharePoint, and Power Automate.You'll learn how to bypass the limitations of the standard out of the box Docusign for Sharepoint integration, leveraging Power Automate.Using Power Automate, you’ll be able to generate Docusign documents using SharePoint data in 1 click. The integration also automatically tracks signing status and retrieves what your recipients enter in form fields back to your SharePoint list. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

hello everyoneI need your help.I didn't see any custom field validation method in the official documentation. Is there a good way to set validation? Or can I write code on docusign for validation?

"Has anyone encountered a situation where using a specific template in an envelope results in the customer not receiving an email notification? It has happened to us multiple times.

Is there a phone number available for me to call to discuss a billing matter? And where can I find said number, I’ve navigated your entire website and have not been able to locate it. For a company as sizable as yours this should not be an issue. And I should be able to speak with a customer rep at a moment's notice and not take 45mins trying to locate a number to call.

Hi Team,I am currently using a developer account (https://apps-d.docusign.com/) to test docusign integration using REST API: POST- https://{ServiceDomain}/restapi/{Version}/accounts/{AccountId}/envelopes to create envelope. My requirement is to hide the envelope ID from document.I am passing envelopeIdStamping== false in request JSON but It is not working.If I go to Sending settings in https://apps-d.docusign.com/admin/sending-settings, then the options are greyed out. I saw multiple support article on this issue and found  “To include the Envelope ID on documents, the feature must be enabled by your Docusign administrator in the account Sending Settings.But not sure how to do it. I am not sure how to connect docusign support to enable it. https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gbo1643332197980&topicId=erv1578456367288.html&_LANG=enus