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Hello DocuSign Community,I'm facing an urgent issue with my DocuSign account. I am registered in France, but I am currently in Japan and unable to receive SMS for authentication. This is preventing me from signing important documents.My situation:
- My DocuSign account is registered with a French phone number.
- I am currently in Japan and cannot receive SMS on my French number.
- I have an urgent document that needs to be signed.
- I cannot change my phone number in the account settings due to the same authentication issue.
Could anyone please advise on how I can quickly resolve this? Specifically:
- Is there a way to change my authentication method to email instead of SMS?
- Can DocuSign support temporarily disable SMS authentication for my account?
- Are there any alternative verification methods I can use while abroad?
Any help or guidance would be greatly appreciated as this is time-sensitive. Thank you in advance for your assistance!
Docusign Partner | 
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