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Hello DocuSign Community,I'm facing an urgent issue with my DocuSign account. I am registered in France, but I am currently in Japan and unable to receive SMS for authentication. This is preventing me from signing important documents.My situation:

  1. My DocuSign account is registered with a French phone number.
  2. I am currently in Japan and cannot receive SMS on my French number.
  3. I have an urgent document that needs to be signed.
  4. I cannot change my phone number in the account settings due to the same authentication issue.

Could anyone please advise on how I can quickly resolve this? Specifically:

  1. Is there a way to change my authentication method to email instead of SMS?
  2. Can DocuSign support temporarily disable SMS authentication for my account?
  3. Are there any alternative verification methods I can use while abroad?

Any help or guidance would be greatly appreciated as this is time-sensitive. Thank you in advance for your assistance!

 

 

 

 

 

 

 

 

Is it mean the envelope that you need to sign with sms authentication? You can let the sender correct the envelope and disable it or switch to other authentication like access code.

 

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Hello ​@ppl333,

Thank you for reaching out to the Docusign Community.

To clarify is this for signing the envelope? Or for login to your account?

You can view the Set Up Two-Step Verification guide for more verification options when accessing your account.

If this is for accessing an envelope you will need to contact the sender of the envelope to change the authentication method.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@ppl333,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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