Can we conditionally send void envelope notification using resource files. We have a case where for certain envelopes we want to send void notifications to recipients and for other envelopes we want to stop sending the envelope notification. Can we achieve this using Resource File Branding
Hi
Thank you for reaching out to the Docusign Community.
Even though as a sender you cannot control your recipient’s notifications, you could look into creating a customized brand with a different wording that does not include the word “Voided” for this notification in specific. You can find the “EnvelopeVoided_HtmlBody” notification template in page 56 of the Email Resource File guide provided below:
DocuSign Email Resource File Guide
For more details on how to manage your account’s and user’s notification preferences, see:
Manage Docusign email notification preferences
Set Default Email Notification Preferences for New Users
Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
Compare eSignature plans & pricing
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
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