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Can't open a new support case

  • January 11, 2025
  • 3 replies
  • 35 views

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Even though I have an Business plan I can’t open any support cases. How do I solve this?

Best answer by Diveo

I got help through PM, please close this.

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3 replies

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  • Community Moderator
  • 2554 replies
  • January 13, 2025

Hello ​@Diveo ,

Welcome to the Docusign Community and thank you for posting your concerns!

Did you recently upgraded your account to a Business Pro? Can you provide, via a private DM, an email related to the account and the account number?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


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  • Author
  • Newcomer
  • 1 reply
  • Answer
  • January 13, 2025

I got help through PM, please close this.


Forum|alt.badge.img+15
  • Community Moderator
  • 2554 replies
  • January 13, 2025

Hello ​@Diveo ,

Thank you for reaching back.

Glad the issue has been solved. I hope you have a great day!


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!