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Anyone else with an oversized footer, blocking the view in Envelopes?

Forum|Forum|1 year ago
January 9, 2025
6 replies
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Hi there, Has anyone else got a problem with the footer ‘sticking’ and blocking the view as you scroll down when you’re in an Envelope? It’s only happened this week - all was fine before Xmas. It’s happening to me and a colleague. Any help appreciated. Thanks.

Best answer by mr1

No, it doesn’t. It wouldn’t show the boxes even doing that. I did mess with the browser Zoom and I was able to see all of the recipient boxes except 1, but it was at 50%, so now I can’t read it😂

I discovered that I can see more by using my desktop vs my laptop, but now it’s messed up with a tiny window for the actual document and the document itself is at 81% Zoom.

I don’t understand, I’ve never had this issue until yesterday. Did I accidentally hit something?

@21Mike

I’m not sure I follow. You can’t see the recipient boxes at all or you can see them, but only if you change the zoom?

You could try the fixes mentioned above - logging in via a different computer (which you seemed to have done), logging in via private/incognito mode, clearing cache, using a different browser - to see if you can reset the view.

good luck

mr1

2

21Mike

New Voice

Yes! As of yesterday I cannot enter any recipients because it won’t show the boxes so that I can enter their names. The only thing I can do on that page is upload a document

M

mr1

Respected Advisor

@BeckyT1977

Have you tried the usual fixes: using a different browser, different computer, clearing the cache, logging in using incognito/private mode…? I recall there being an issue with the scrolling a few years back - but it was fixed after a few days.

good luck

mr1

MR1

M

mr1

Respected Advisor

Yes! As of yesterday I cannot enter any recipients because it won’t show the boxes so that I can enter their names. The only thing I can do on that page is upload a document

@21Mike There is a ^ to show/hide the recipients to the right side of the screen - does clicking on that help? (it’s not as obvious as it should be)

good luck

mr1

MR1

2

21Mike

New Voice

No, it doesn’t. It wouldn’t show the boxes even doing that. I did mess with the browser Zoom and I was able to see all of the recipient boxes except 1, but it was at 50%, so now I can’t read it😂

I discovered that I can see more by using my desktop vs my laptop, but now it’s messed up with a tiny window for the actual document and the document itself is at 81% Zoom.

I don’t understand, I’ve never had this issue until yesterday. Did I accidentally hit something?

M

mr1

Answer

Respected Advisor

No, it doesn’t. It wouldn’t show the boxes even doing that. I did mess with the browser Zoom and I was able to see all of the recipient boxes except 1, but it was at 50%, so now I can’t read it😂

I discovered that I can see more by using my desktop vs my laptop, but now it’s messed up with a tiny window for the actual document and the document itself is at 81% Zoom.

I don’t understand, I’ve never had this issue until yesterday. Did I accidentally hit something?

@21Mike

I’m not sure I follow. You can’t see the recipient boxes at all or you can see them, but only if you change the zoom?

You could try the fixes mentioned above - logging in via a different computer (which you seemed to have done), logging in via private/incognito mode, clearing cache, using a different browser - to see if you can reset the view.

good luck

mr1

MR1

2

21Mike

New Voice

If I reduce the zoom to 50%, I can see the recipient boxes, but it’s so small I can’t really see what I’m typing in there.

I’ve been using Microsoft Edge.

I think the issue might be something with my desktop only.

I will keep working on it.

Thank you for the help

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