Hello, ​@philipa 

Try to use another browser and also, open up an Incognito Window. Perhaps, something in yours browser’s  cache.

If that was useful, I’d appreciate your Like here.

Best,

Alexandre

I tried it still gives me the same message.  

Hi ​@philipa,

Thank you for following up.

Does the issue persists if you try using a different device?

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!