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December 22, 2024
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MISSING PROFILE

  • December 22, 2024
  • 2 replies
  • 62 views

 

when i would login, i had two profiles to choose from: Charles Schwab and then one for my business. Now when i login, it automatically goes schwab docusign. I CAN'T access my business docusign because it DOESN'T present itself as option. I know its still active because i have linked up to Black Diamond docusign integration and i can see my templates i wanted to update.

Best answer by Hengfeng Ge

I think the password for the two account is different. you can change the password to same, then it can switch profile.

 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

2 replies

Hengfeng Ge
Hero
Hero
December 23, 2024

I think the password for the two account is different. you can change the password to same, then it can switch profile.

 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
Docusign Employee
January 10, 2025

Hi ​@theBAFA007,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!