eSignature

I received an email from 000000@00000 with this subject: Account action needed: You’ve exceeded your Envelope limit. I have attached a file with the internet header. My first clue? I have not used DocuSign this month.Has anyone else seen this email?magort (email removed due to personal information) 

I need to add a second signature ...How do I set this up?

I have two users under my email address one I have been using for a few years and one that was just sent to me from my company. How do I merge the two users so I only have one user and do not lose the history on my original user.  

I understand that DS Viewer can only sign documents AND it is a paid account. However there is also a free account for signing documents : https://www.docusign.com/en-gb/free-account What is then the point/purpose of DS Viewer within the context of an organisation?

Hi, I am trying to design a template to use for electronic voting for a non-profit organization.. I am trying to design  a form where the motion is presented. The e signer then clicks on check mark “ I am in favor of the motion, I am against the motion, or I abstain from voting. The date and director esigning. I can get the enveople out there but the signer is only asked to sign and date. The check mark questions are there but not asking the person to check their option on the motion. Should I be using radio boxes instead? Is there a certain order for Docusign. Should I make them choose first and then date and sign? Not much in the Course section on how to do this. Nothing in the template library on a simple balllot. 

When I press NEXT, this comes up and won't let me move past it, "This recipientId already exists."

signing our own document from docusign without the email link

Hi! I’m having trouble with a OpenType-formatted font, Flama. When creating an envelope with a word document with this font, something happens when it’s converted to PDF by Docusign and the font changes to Times new roman. Also, sometimes numbers or letters disappear. Is there a list of supported (or non-supported) fonts, so I can change my document styles? Other classic fonts like Arial, calibri etc works fine, it’s just this one in particular I’m having trouble with. If I choose Print to PDF in word, the font is OK. However, when I choose Save as PDF or Save as Adobe PDF, and then create an envelope in Docusign, it seems like letters disappear or gets replaced with “X” in a box. Anyone having the same problem? Embedding the font in the document and converting it to Truetype does not solve the problem.Regards.

Hello,We are using the DocuSign Fields (signature fields) Anchor Text in the document templates created via DocuSign Gen. When sending the documents for signature the anchor text fields are not automatically populated with the respective DocuSign eSignature fields. We don't want to define envelope templates and configure auto-place for each one of the standard DocuSign signature fields.Any suggestion would be welcome.Thank you

I accidentally voided a envelope that had not been fully signed yet. Is there a way to restore it? Or can I somehow “unvoided” it and resend it? 

Hello! I am trying to implement a PowerForm signing workflow where the first signer specifices the second signer, the second signer specifies the third signer, the third signer specifies the fourth signer, and the fifth signer is constant. Each signer must also sign the document at each point in the workflow. I have configured the signing order as follows: 1   First: Needs to Sign 2 Second: Second (assign): Specify Recipients 3 Third: Third (assign): 4 Fourth: 5 Fifth: Known Signer name@email.com On the template, I have input only the role and left the name/email blank, except for the fifth signer, who is known. The first signer browses to the PowerForm and enters their name/email as well as the second signer's name/email. The second signer receives an email to "Please review and complete the recipient information," but when the PowerForm

I have a document which was signed by myself and one other recipient. I can see the audit trail for this in history and the Certificate of Completion.Is it  possible to send / forward this document to a third recipient and include the audit trail of signatures so that they can view not just the document but the original audit trail in history  and/ or the Certificate of Completion from when the document was signed.Thank you for your help. 

Hello,A co-worker of mine has been using a “free” account which I need to merge with her user profile I created under our business account. Can you help me with this?

So sometimes, I receive a notification email that a document I sent out (I’m not the signer) was voided. How do I disable this notification email (on documents for which I’m not the signer)?  

Hi! How can i delete a signature from a document?

Hello! I for got to add a word in my document. I noticed it before the template was sent. Is there anyway to edit to add a word with out making a new template?  Thank you

Does anyone know if there is a way to remove showing signing location from DocuSign Agreement details if a signer has opted-in via their browser to share location information? I understand in those cases people with access to the agreement details can see on a map a physical house address.  Some staff are concerned about their privacy and there are conversations happening re: over-collection of personal information for the business need.  To clarify, I am aware how to turn location off with advanced branding/resource file and this is not what we want to do. I am specifically asking about the option to view signing location when in DocuSign | Agreement details. We are ok with IP location, not this additional information. Thank you! 

Documents sent to me do not appear in the "action required" section of my DocuSign login page.I will need to manually click on the email link to sign the document. And the documents are being sent to the exact same email address as the link.  Previously i used to be able to login to my account and sign everything at once, rather than searching for each separate email link in my inbox.Is this a setting that can be modified so that these again show up in the "action required" log?

How can I insert more than 99 people to sign the same document?I read that te limit is 99 signatures.

I sent an envelope with several recipients, myself first and my customer second, to whom I was sending a contract to complete and sign.When the envelope reached the customer and he clicked on the button to access the contract, the screen asked him to access Docusign to view it.This doesn't make any sense and I think this is the first time this has happened to us. Does anyone know why this is happening?

I accidentally voided the wrong document.  How can I undo that?

Hi,How can I update my billing address for an issued invoice? I tried to open a support case but I get an error message at the Support Login screen. Is there an email address where I can contact customer support?

I send docs from a form that requires multiple signatures and has fields defined for 'Signature" and "Date signed" for each signer, but when completed, the "Date Signed" field only shows a date and no time stamp. How do I have the form show the time stamp in addition? There does not appear to be a field available for "Time Signed" or "Date and Time Signed" and there are no attributes on the "Date Signed" field that would appear to modify that appearance, as I would expect;

Hi, I'm having an issue with several envelopes one of my organizational users sent within the last few days. In DocuSign, the envelopes' statues are listed as "On Hold" and I'm unable to move them forward in the workflow. I haven't encounter this before and would like to avoid having to resend the envelopes again.

On the Standard Plan DocuSign, can i make text box in a template be / allow multi-lines?I cannot see that option on the left or right menus.