DocuSign Removing Fast Web View Enabled from PDF Properties

Question

Hi,

I work as a technical writer for Contract research organization. We deliver reports to our client using FDA eCTD submission guideline where have specific document properties (PDF Signed document needs to have fast web view enabled) that need to be set for FDA document submission and electronic document compliance. However, DocuSign changes the pdf properties after getting signatures. Once the document is signed PDF properties cannot be edited and the document is no longer compliant. Is there a way to prevent Docusign from editing the PDF document properties?

I do see similar thread where someone has raised the similar question and it’s resolved. However, I can’t find the resolution. Appreciate for any help. Thanks!

Melanie.Panguito · Accepted Answer

Hello ​@maihar,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible.We understand that when a document is signed through DocuSign, the removal of specific properties, such as “Fast Web View” from PDF properties can lead to non-compliance. We realize this can pose significant challenges for technical writers and organizations that rely on strict adherence to regulatory standards. We sincerely apologize for any inconvenience this has caused and would like to explain this further.This is expected behavior from the application, and no setting in the Admin dashboard would allow you to manage it. However, I want to assure you that this issue has been brought to our engineering team’s attention. They are currently assessing the possibility of implementing an option that would allow you to control this behavior.This request is currently being tracked through enhancement request IDDOCPLAT-4888. Feel free to reach out to your Account Team, or DocuSign Support (open a support case), if you would like to be included in the list of accounts looking to access this feature.To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.Open a case in the Docusign Support Center.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.Compare eSignature plans & pricing.We appreciate your understanding and patience. Please let me know if you need further assistance.Thank you and have a great day!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Melanie.Panguito · Answer

Hello ​@maihar,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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