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LisaMNew Voice
New Voice
March 14, 2025
Solved

Overcharged - Partial Refund

  • March 14, 2025
  • 4 replies
  • 82 views

On March 10, I changed my plan to 1 seat with 100 envelopes.  On March 11, DocuSign charged me for 2 seats and 200 envelopes.  I have been trying to find a way to get a partial refund, but of course, like other posts, you can’t talk to anyone to help.  The website takes you around in circles and the Bot is of no help.  Has anyone found a way to get a partial refund on their account?

    Best answer by marco.tanglao

     Hello ​@LisaM 

    Thank you for reaching out here in Docusign Community.

    I’m sorry to hear that you are having an issue to open a case. 

    If you still can’t open a case, I have here for you the comprehensive guides

    How do I contact Docusign Customer Support?

    Important Changes to Docusign Support

    If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

    Best regards,
    Marco Paulo | Docusign Community Moderator

    4 replies

    Hengfeng Ge
    Hero
    Hengfeng GeHero
    Hero
    March 16, 2025

    Have you create a case with support team? it is the document how to open a case with support team:

    https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

     

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    L
    New Voice
    LisaMNew VoiceAuthor
    New Voice
    March 17, 2025

    If I could log in to that page, I would, but that’s another problem.  When I try to log in to create a case, I get this.

     I have cleared cache, opened in another browser and nothing works.  I’m trying to find the place to request a call back, but that isn’t coming up either. 

    M
    Docusign Employee
    marco.tanglaoDocusign EmployeeAnswer
    Docusign Employee
    March 18, 2025

     Hello ​@LisaM 

    Thank you for reaching out here in Docusign Community.

    I’m sorry to hear that you are having an issue to open a case. 

    If you still can’t open a case, I have here for you the comprehensive guides

    How do I contact Docusign Customer Support?

    Important Changes to Docusign Support

    If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

    Best regards,
    Marco Paulo | Docusign Community Moderator

    M
    Docusign Employee
    marco.tanglaoDocusign Employee
    Docusign Employee
    March 31, 2025

    Hello ​@LisaM 

    I hope you are doing well. 

    I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

    If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

    Otherwise, let me know and I will gladly help you address the situation as soon as possible.

    Best regards,

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