Have you create a case with support team? it is the document how to open a case with support team:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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If I could log in to that page, I would, but that’s another problem.  When I try to log in to create a case, I get this.

 I have cleared cache, opened in another browser and nothing works.  I’m trying to find the place to request a call back, but that isn’t coming up either. 

 Hello ​@LisaM 

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are having an issue to open a case. 

If you still can’t open a case, instead of logging in to your account to open, you can submit a case at the bottom part of the Get Support page. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@LisaM 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,