Overcharged - Partial Refund

Have you create a case with support team? it is the document how to open a case with support team:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

If I could log in to that page, I would, but that’s another problem.  When I try to log in to create a case, I get this.

 I have cleared cache, opened in another browser and nothing works.  I’m trying to find the place to request a call back, but that isn’t coming up either. 

 Hello ​@LisaM 

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are having an issue to open a case. 

If you still can’t open a case, instead of logging in to your account to open, you can submit a case at the bottom part of the Get Support page. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator