Back to Docusign.com
I had no envelopes left and upgraded my plan but I still have no envelopes now. Did I upgrade to the wrong plan? I am trying to send out one simple document and even after upgrading can’t seem to do so. Support is terrible and won’t work.
+14- Docusign Employee
- 382 replies
Hi
Plan upgrades usually happen quickly, but in some cases they may take a while due to payment not being confirmed by the card administrator.
Another issue that may have occurred is that you upgraded your account A, but are now accessing your account B. Docusign allows you to have more than one account with the same email address. If this is the problem, try the Switch Accounts option.
Finally, if you are still having problems, I recommend that you open a ticket via the Support Center, so that the team can check and assist you directly.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.