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I can't verify my phone number.

Forum|Forum|1 year ago
February 5, 2025
8 replies
2498 views

Error: Enter a valid phone number.

Best answer by Melanie.Panguito

Hello @DeWet,

Thank you for the confirmation.

Hello @dev1235,

I apologize for any inconvenience this may have caused. Could you please try to use a different network, device, and browser? When entering your phone number, please do so without including any spaces or dashes. If you have confirmed that the issue persists after following these troubleshooting steps, it would be best for a DocuSign expert to investigate the matter further. In my experience with similar customers, the problem often arises when trying to create an account but there's already an existing account in Pending Activation. It is advisable to contact support to check this. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials (production account) and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. Another way is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description. https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

Melanie.Panguito

Docusign Employee

Hello @parksunk,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible.

I understand you are getting an Error: Enter a valid phone number. I sincerely apologize for the inconvenience caused.

I just have some additional questions to better understand your situation.

Is this issue happening when registering an account with Docusign? If so, are you trying to register a Production or a Docusign Developer Account?
Can you tell us exactly the steps you were doing before you got the error message?
Can you confirm that there are no spaces after the numbers?
If the issue persists may you please perform the following troubleshooting:

Clear history and cache/cookies and set it to "All time."
Try a different browser(s).
Try to use Incognito.
Different Internet networks such as on a mobile device using data with Wi-Fi disabled.
Try a different device.

I look forward to your update. Thank you so much!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

Melanie.Panguito

Docusign Employee

Hello @parksunk,

I hope you are doing well.

Just checking to see if you are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

D

DeWet

Newcomer

Hi Melanie Panguito

I am experiencing the same issue.

This is happening after the following series of events:

Google “docusign dev docs”
Click on the first link
Takes you to the Developer Center
Click on Documentation
Click on Overview
Eventually create my account
Receive email
Takes you directly to verify your phone
Click on the drop down (which btw would be so cool if I could SEARCH)
Select South Africa (+27)
Type phoner number with all 3 variations that it possibly could be
- Just to clarify what I mean here, in South Africa its +27<Your Number - 9 digits>
- But it could also be 0<Your Number - 9 digits>
- So basically I tried
  - +27<Your Number - 9 digits> (This one should work)
  - +27 0<Your Number - 9 digits>
Stuck in a loop where it doesn’t allow me to verify

Then I googled “DocuSign stuck on verify phone”.

I landed here.

Started documenting the replication steps, went to documentation and suddenly I am logged in but my phone was never verified.

Please let me know if I can share more information to help future developers with this.

Ok bye!

D

dev1235

Newcomer

Hi @Melanie.Panguito

I have the same problem as @DeWet, but I tried with morocco(+212)

M

Melanie.Panguito

Docusign Employee

Hello @DeWet and @dev1235,

I hope you are doing well. Just wanted to check if you still need further assistance. Let me know and I'll gladly help. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

D

DeWet

Newcomer

Apologies if this comes across a bit rude, but if you read my post properly I am stating that this is info for future developers and the problem solved itself. I do appreciate the reply. Cheers

D

dev1235

Newcomer

Hi @Melanie.Panguito

I still can’t create an account, I am stuck in the phone number verification step

M

Melanie.Panguito

Answer

Docusign Employee

Hello @DeWet,

Thank you for the confirmation.

Hello @dev1235,

I apologize for any inconvenience this may have caused. Could you please try to use a different network, device, and browser? When entering your phone number, please do so without including any spaces or dashes. If you have confirmed that the issue persists after following these troubleshooting steps, it would be best for a DocuSign expert to investigate the matter further. In my experience with similar customers, the problem often arises when trying to create an account but there's already an existing account in Pending Activation. It is advisable to contact support to check this. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials (production account) and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. Another way is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description. https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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