Help with accessing account

Question

I need help accessing my account. Says account suspended becuase of missed payment but I’ve updated the payement CC and still nothing. Done this with 2 CC’s and nothing. Need help ASAP

marco.tanglao · Accepted Answer

Hello ​@Malmazan,Thank you for reaching out here in Docusign Community.Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation.1. Clear the cache and cookies2. Try a different browser(s)3. Try an Incognito/in-private window4. Try a different device5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.If the issue persists, Open a Case so that we can further check.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

Hengfeng Ge · Answer

please try open a case with support team:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US&rsc_301

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