Skip to main content
arrow-left Back to Docusign.com

Hi Team,

 We've been using a docusign demo account in our test environment for about 8 months. but we get an error when  send envelope:

Error calling CreateEnvelope: {"errorCode":"ENVELOPE_ALLOWANCE_EXCEEDED","message":"The envelope allowance for the account has been exceeded."}

I delete the old envelope expect to reduce the number of envelopes, but it can not work.

could you please give some advice?

 

Thanks and regards.

Dong

 

Hello ​@Ddeng 

Thank you for reaching out here in Docusign Community.

I suggest that you open a case so they can check the plan associated with your demo account. 

You may follow the steps provided in the link below. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Ddeng,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

The issue has been resolved through the sales staff.

Reply


Code of Conduct

Docusign Community

Code of Conduct