Back to Docusign.com
I have tried to contact customer support by raising a case and requesting a call back which was promised within 3 hours. The call has not been received after nearly 5 hours.
I am keen to resolve my issue and find it incredibly frustrating that there is no telephone number for a support desk.
Solved
How do I contact customer support in the UK?
- Newcomer
Best answer by Vinicius.Rodrigues
Hi
Starting November 2024, Docusign is fully digitizing our support process to offer customers an enhanced experience and better service routing for paid account users, so some contact options are limited/restricted.
I’m sorry you didn’t receive the callback fast. Have you been contacted by the support team? If not, I suggest trying a new callback request or increasing the priority of your call (if you have permission to do so).
+18- Docusign Employee
- Answer
Hi
Starting November 2024, Docusign is fully digitizing our support process to offer customers an enhanced experience and better service routing for paid account users, so some contact options are limited/restricted.
I’m sorry you didn’t receive the callback fast. Have you been contacted by the support team? If not, I suggest trying a new callback request or increasing the priority of your call (if you have permission to do so).
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.
I understand that your recent experience has been less than ideal, and for that, I sincerely apologize.
I wanted to check if you still require further assistance. If so, please send me a private message with your case number so I can follow up with the team. I look forward to hearing from you soon.
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.