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I have tried to contact customer support by raising a case and requesting a call back which was promised within 3 hours. The call has not been received after nearly 5 hours. 

I am keen to resolve my issue and find it incredibly frustrating that there is no telephone number for a support desk. 

Hi ​@Nigel !

Starting November 2024, Docusign is fully digitizing our support process to offer customers an enhanced experience and better service routing for paid account users, so some contact options are limited/restricted.

I’m sorry you didn’t receive the callback fast. Have you been contacted by the support team? If not, I suggest trying a new callback request or increasing the priority of your call (if you have permission to do so).

Hello ​@Nigel,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand that your recent experience has been less than ideal, and for that, I sincerely apologize.

I wanted to check if you still require further assistance. If so, please send me a private message with your case number so I can follow up with the team. I look forward to hearing from you soon.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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