Back to Docusign.com
I recently received a DocuSign document from another company, and I thought I needed a paid plan to sign it. So, I proceeded to purchase a plan. While selecting, I accidentally chose the Annual Plan instead of a monthly one. Soon after, I received an order confirmation email and realized that I had been charged a significant amount.
To fix this, I then selected a Monthly Plan, thinking it might switch my plan. But now I’m confused—did my plan actually switch to monthly, or did I end up purchasing two plans?
Later, I found out that I actually don’t need a paid plan to sign documents sent by other companies. So, I decided to cancel my plan immediately. I followed the cancellation instructions, but my account still shows that the plan will only terminate next month.
I have not used any features at all, and I just mistakenly purchased this plan a few minutes ago. I want a refund, but I can’t seem to find any customer support to contact!
Does anyone know how to get in touch with their support team or successfully request a refund? Any help would be greatly appreciated!
Thanks!
