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I want to change the logo that is being used in the top right corner of the homescreen (in the pic below all you see is a yellow torch). It seems to be pulling from the Sender Branding logo but I need it to pull from the Signing Branding. As is, it does not show up correctly. any thoughts?

 

@katcrane,

Thank you for reaching out, and welcome to the DocuSign Community! We are excited to have you join us and are eager to share our knowledge with you.

I understand that the issue you’re facing is that the logo in the top right corner of your home screen is associated with Sender Branding rather than Signing Branding. I apologize for any inconvenience this may have caused, and rest assured I will make efforts to help.

Do you have multiple signing brands? If so, please verify whether your preferred brand is set as the default. If you have multiple signing brands, you can select your choice from the Advanced Options when creating an envelope. Please take a look at this video: Docusign eSignature: How to Customize Branding

Note: Branding is temporarily disabled for account plans purchased on the web after November 20, 2024. For more information, contact Docusign Support 👉 Brands

I hope this is helpful. Let me know if you need further assistance. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


Hello ​@katcrane,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Let us know if you need further assistance. Thank you!

 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue