eSignature

When I use the data field box it looks like it is covering the existing text. However, when I receive the document back from my client the data field box was transparently creating a blur of text, the old existing text, and the new changed text. How do I make the data box solid before filling in the text?

 Hi Community!See if you have a suggestion here.I have a customer who has main account and sub accounts. They want to run tow type of schedule reports in weekely bases. one to Finance to have visibility on all usage with all subaccounts and another one per subaccounts head of department.My question:can be run a report from the main account that can easily tell what env have been spent by each sub account? thanks

When I go to upload a document in DocuSign it goes through the motions but then the document disappears.

Is there a way to get a report of which Powerforms have the Email Authentication setting turned on?  The only article i have found so far is to go to Powerform list and open each one individually to validate.  I was hoping there was another way to access this information in either a report or automated fashion.Norma 

Some of our letters need only the day of the month and not the entire date. When I try to access the settings, it does not allow me to modify.For Example it will say On this day _____, of March 2024. But Docusign wont allow me to change the settings.  

Hi everyone,I’m looking for guidance or best practices around implementing an automated rolling purge of completed envelopes in DocuSign—specifically targeting envelopes generated from a particular Template Name, with a 60‑day retention window (possibly longer - they want access to the completed forms for 90 days).From what I’ve learned so far, the existing targeted purge functionality only supports one‑time, static purges and doesn’t run on a recurring or rolling schedule. Before I explore custom development or professional services using the API, I wanted to ask the community:Has anyone implemented a rolling, automated purge workflow based on template name or other metadata? Are there workarounds, patterns, or automations (e.g., using Connect, ServiceNow, scheduled API jobs, external tooling) that have worked for your organization?

How do I clear a delay in a document that was sent for signature?    

One of our customers was offended by one of the name choices on the ID Check Identification Questions. One of the first name choices was Guido. I have attached a screenshot that was provided by the client. I have created a support case, but I wanted to pass this along in hopes the forum moderator could bring it to the attention of the support team.

Once all parties have signed a Document. Is it possible to make sure the none of the signers receive a copy of the document.? I want to Send the document later and not allow the parties access to the document until I am ready to send it. Thanks

Hi allIs there a way to set a field so that the text or numbers are spaced over a specified width?What I mean is, for a form that has blocks for identification number, address, etc, can a single DocuSign field be used to space the characters across the blocks.  A quick search says to insert a field per character and that’s just practical.

I am trying to send out a document for signature but my client is receiving the error message “resource token authentication error”. I have his correct email address, what could be the issue please?

I had an account that I have not been able to create DocuSigns from. I can still sign inbound docs but not create anything. I get an error “Unable to create the envelope. You cannot send once your trial has expired.” Even though I have a paid DocuSign account. When i contact support, they tell me to sign up with a new email.  How do I escalate this to a Support Engineer?  My understanding is that the root cause is usually a conflict between two accounts tied to the same email — the original trial account and the new paid one. It's a backend data issue that DocuSign support can fix, but front-line agents often don't know how or just punt on it.  How can I get this escalated? 

Hello, the Electronic Seal provisioned to my developer account ("Demo eSeal") is failing to process. When an envelope reaches the eSeal routing order, it gets stuck in the "Sent" status indefinitely and never completes.I have isolated this issue away from the API. Even when I manually send a standard envelope from a template entirely within the DocuSign Web UI, the envelope still hangs indefinitely at the seal's turn without dropping an error into the Envelope History.It appears the asynchronous worker is timing out trying to reach the demo TSP, or the test certificate assigned to my account is in a bad state. Could you please check the backend logs for my account or re-provision the test seal profile?

​We have a rather unusual situation where we need to email completed documents to government agencies after signing, and the signed documents must also be password protected prior to emailing since they contain confidential information. We have found we cannot password protect an already-completed DocuSigned pdf. We also can't add the government agency recipient as a "receives a copy" when the envelope is routed for signature since there are additional documents outside of DocuSign that need to be submitted along with the completed envelope. Can anyone suggest a way to securely forward an envelope to a third party after completion?

When i go to https://support.docusign.com/s/contactSupport?language=en_US and click on Open a Support Case, and then select eSignature, I login with my account info but am then brought to a screen that says  “Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.” My account is not new. My account was created in 2016. This happens on every browser i

Like many other people, I have an issue with my docusign account and I cannot get in touch with anyone to help me. I try to create a support case, but it tells me I am unable to login:  Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account. Here is the specific link, which interestingly enough has ErrorDescription=NOT_ACTIVE_USER in the url” https://support.docusign.com/s/auth-error-handler?language=en_US&ErrorCode=REGISTRATION_HANDLER_ERROR&ErrorDescription=NOT_ACTIVE_USER&ProviderId=dontknowifthisisasecretornot&startURL=%2Fs%2Fca

I paid a monthly subscription to get some documents signed. I did it with an e-mail account that was invited to a team.Today, I couldn’t access that account. I couldn’t reset the password because it says there’s no account associated to my e-mail. So I created a new account with the same e-mail of the one I had the paid version. Now this new account does not show as paid, and my document is nowhere to be seen. I cannot log in in the support center webpage because I get the error from the attached image, so there is technically no way to contact support for me. I tried a different browser, and I also tried incognito mode. I keep getting the same error. It is urgent that i need my document. How can it be that a paying costumer can get no access to support?  

Hello I configured docusign on salesforce and created a template with a custom email message and custom subject.But when I try to send a document for signature,  docusin displays the default email message and default subject.not the message and subject configured on the template can you please help me solve this problem ?thank you in advance

I selected the separate pdf option for my bulk download but all the files continue to be downloaded in individual folders. How do I fix this?

Hi Team,I hope you are doing well.We received an email stating that the Docusign eSignature service will be migrating to Microsoft Azure. I have attached the email received from Docusign for your reference. Could you please confirm whether this information is correct?Currently, the Our Docusign account is hosted in Europe with the following datacenter locations:FR2 – Frankfurt, Germany – Company: EquinixAM3 – Amsterdam, Netherlands – Company: EquinixPA4 – Paris, France – Company: EquinixIf the information in the email is accurate, we would appreciate your confirmation on whether the migration involves only a change in the hosting provider from Equinix to Microsoft Azure or if there will also be changes to the datacenter locations.Additionally, kindly provide details of the datacenters that will host our account after the migration. This will help us assess and take any necessary actions to ensure our systems continue to f

We’ve received the reminder of the change to Azure. We are currently testing server and app access to eu-b.docusign.net but I am unable to complete “Test-NetConnection eu-b.docusign.net -Port 443” on any device connected to any network.I can successfully reach:demo-b.docusign.netna1-b.docusign.netna2-b.docusign.netna3-b.docusign.netna4-b.docusign.netBut not eu-b.docusign.netIs this by design? Is that endpoint down? I don’t think it’s a DNS issue:NSLOOKUP without any business info:Non-authoritative answer:Name:    eu-cloud.docusign.net.akadns.netAddress:  20.4.162.50Aliases:  eu-b.docusign.netThanks in advance for help.Brian

Hi there. A difficult one I believe….I have a customer who has 2 email domains. One is user in docusign and the other one isn’t.The issue is that senders are sending the envelopes sometimes to the docusign users some times to the other email. The issue is that the recipient of those envelopes, lose track of the ones that are send to his  non docusign user email.Is there a way they can solve this? The client was asking if it was possible to restrict in the email box in docusign platform to edit to certain emails. I said that’s not possible. I also suggested to provide internal communication to tell the senders which email domain they need to use however there is inconsistency because some docusign users have one domain and some others the other one. Any other suggestions someone may think?Many thanks in advance 

Hello. We just had a recipient use a photo as a signature for the first time. We are investigating whether this is acceptable by the State, and may not be able to use it. Can we prevent a signer from using a photo as a signature? I don’t see any matching options in the Admin tab.

Hello, I sent an envelope to a number of people last year on a paid plan. This plan ran out in the meantime. Now the 3 last remaining people tried to sign the document and all reported that the link they received is not working. The document is supposed to expire on March 18, 2026.Is this related to the plan or could this be another error? Thank you.

I installed both the extension and the executable according to the provided procedure. However, during the document signing process, the page displays a message indicating that DocuSign PKI cannot be started.In the Control Panel, the application appears as installed.Device: Surface Pro 12Processor: Snapdragon® X 12‑Core X1E80100Operating System: Windows 11 Pro (ARM‑based)