Change email subject line from Completed: Requires Signing

Hello @Icon Group People Services ,

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Best regards,

Nathaly | Docusign Community Moderator
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Would this be a global change if you were to edit the resource file to remove the word “Completed” ? Would this change impact all templates/envelopes on the account?   

Is there any way to modify for a specific template only ?   Remove “Completed” from the subject line 

Hello ​@Norman Foster,

Thank you for reaching out to us with this question. I completely understand wanting to customize your email subject lines for your templates, and I would be happy to clarify this matter.

To answer your question directly: modifying the Email Resource File is an account-wide change. Because the resource file ties directly to the active Brand configuration assigned to the account, any edits made to it will unfortunately take effect across all of your templates and envelopes using that brand. We cannot isolate resource file changes to specific templates only.

Thank you, and have a great ahead.
 

Best regards,

Luke | Docusign Community Moderator
 

Is it possible to clone / copy a Docusign account and move that one template into the separate account and then editing that resource file would only impact that one template ?     We currently only have one main account which handles both our external templates to customers and a few internal templates used inside our organization so just looking for potential options as the Completed has caused some confusion internally on the one template   Thank You for your response. 

Hello ​@Norman Foster, 

Thank you for getting back to us. 

If your account meets the qualifications to create a sub-account, such as having an organization feature and being an Organization Administrator, you may follow the steps on this link: Create an account. 

Having a sub-account will allow you to have the same features from the parent/original account (including brands). You may then upload the resource file and your template to this sub-account and use it as a workaround for your preferred workflow. 

Thank you! 

Best regards,

Luke | Docusign Community Moderator