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Hi everyone,
I’m facing a technical issue with Custom Branding, specifically when trying to customize the Email Resource File (XML). I'm hoping someone here has encountered this before and found a solution.
The Setup: I modified the standard Email Resource XML file to apply a custom HTML layout for the main signing invitation email. Specifically, I updated the HTML code inside this tag: <data name="EnvelopeActivation_HtmlBody">
The Problem:
When I go to my Brand settings and click "Upload Email Resource", the system validates the XML file successfully and shows the green "Changes updated successfully" message.
However, the "Last Updated" timestamp next to the Email Resource file does not change. It remains stuck on an older date/time, ignoring the current upload.
When I send a brand-new Envelope using this Default Brand, it completely ignores my custom XML and continues to send the old "DocuSign Default" template
Has anyone experienced this where DocuSign says "Success" on upload but refuses to actually commit the changes or update the timestamp? Is this an account enablement issue that requires Tier 2 support, or is there a trick to force the backend cache to clear?