Docusign Connect Event Notification time

Hello ​@cfbarragan, 

Thank you for reaching out here in the Docusign Community! It’s great to have you here. I understand that you would like to know the typical delivery time for your Completed Envelopes to be archived using Docusign Connect. We’re here to clarify the matter. 

There is no article that specifies the exact timeframe for this feature. However, there is currently a product issue with Docusign Connect experiencing latency, impacting users’ ability to triage failures and manage republish windows efficiently. 

We suggest creating a case with us: Open a case on Docusign Support Center to further test and have your account investigated in case it is affected by the issue. 

Thank you for your continued trust and support! Let me know if you have any questions. 

Best Regards, 

Luke | Docusign Community Moderator

Hello ​@cfbarragan, 

I hope you are doing well. I’m here to check whether you were able to resolve this matter or if there’s anything else we can help you with.

Let us know if you have successfully opened a case with us. 

Thank you, and have a great day ahead! 

Best Regards, 

Luke | Docusign Community Moderator

Hi Luke, sorry for the delay response. I’m good. Thanks for your time and answers.

this post can be closed.

Hi ​@cfbarragan, 

Thank you for your confirmation! We are glad that your problem has been solved. In case you experience any account-related issues in the future, don’t hesitate to post here in the Community! We’re always happy to help. 

Thank you for your trust and support. 

Best Regards, 

Luke | Docusign Community Moderator