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Newcomer
July 9, 2026
Question

How to obtain a past certificate of completion, without a login?

  • July 9, 2026
  • 4 replies
  • 82 views

A company is claiming I docusigned a document that I don’t believe I did. They will not show me a COC. Is there a way I can get the COC?

4 replies

Community Moderator
July 10, 2026

Hello ​@D70 
Thank you for reaching out, and welcome to the Docusign Community! 
Once an envelope has been signed and completed, the signer should receive a completion email. Please check your inbox (and spam/junk folder) to see if you received this email.
If you had a Docusign account at the time you signed the envelope, you can log in to your account and download the Certificate of Completion from there.
If you did not have a Docusign account when you signed, the only way to obtain the Certificate of Completion is to request it from the sender, as only the sender can retrieve and share it.

Certificate of Completion

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"


 

Community Moderator
July 22, 2026

Hello ​@D70 

How are you? We'd like to know if my previous response addressed your questions. If so, we hope you could consider selecting it as Best Answer ✅," so others can find it too.

Otherwise, if you still require further assistance, please don't hesitate to let us know. We are always happy to help!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

D70NewcomerAuthor
Newcomer
July 23, 2026

Hello, unfortunately it does not help me. The sender is unwilling to help me with the COC. 

Community Moderator
August 3, 2026

Hello ​@D70 

Thank you for the update. I'm sorry to hear that the sender is unwilling to provide the Certificate of Completion. The Certificate of Completion is generated as part of the envelope's audit trail and is only available to the sender or account administrator.

Unfortunately, recipients cannot obtain a copy directly without the sender's assistance.

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"