Bounced envelope - invaid email

Hello ​@YASK 
Thank you for reaching out, and welcome to the Docusign Community! I'm sorry to hear you've been experiencing these recurring bounce errors. I understand how frustrating it can be, especially when it affects recipients you've worked with successfully many times before.
I'd be happy to take a closer look on our end. When you have a moment, could you please send me a few sample Envelope IDs associated with the bounced emails via private message? That will help us investigate the issue further and determine what's causing these recurring errors.
Once we have those samples, we'll review them and provide you with an update as soon as possible. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
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I’ve attached an email I received with the Envelope ID.  This is a person who receives a copy of all envelopes I send, so there isn’t a problem with ITS or her email.  


***attachment removed***

Hello ​@YASK 
Thank you for providing the envelope ID. I'll check it on our end and get back to you as soon as possible.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@YASK 

Upon checking on our end, the envelope was successfully sent to all of your recipients. Our records show that the first signer completed the envelope successfully, while the second recipient declined to sign.
Since the envelope was delivered successfully to all intended recipients, this indicates that there was no issue with the sending process. If you have any questions about why the second recipient declined to sign, you may want to reach out to them directly for clarification.

Please let us know if there's anything else we can assist you with.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

What I want to know, is why am I receiving these error messages.  They may eventually go through, but it is troubling that I am receiving them at all.  It is only happening to signers who routinely receive envelopes, so I know there is no problem with their email or ITS.  

Hello ​@YASK 
Could you share a screenshot of the error message you’re getting so we can coordinate with our internal team to double-check? 
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

I sent it in my first response to you.  That;s the bounced email message I am receiving.  

Hello ​@YASK 
To further look into this issue, if this is unusual behavior or bug-related, we suggest that you create a support ticket.
We appreciate your time and your patience.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@YASK 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."