Is there a way to turn off email reminders for a document signature once it's been sent but the recipient has a reason to not sign it at this time but later?

Question

Community Expert · Accepted Answer

So you set Reminders on the envelope when it was sent, but you want to turn off or change the Reminder settings on this envelope, is that correct? If so then as the Sender you can "Correct" the envelope, go to Advanced Options and select Edit. turning off the Reminders or changing the values to a appropriate value. Finish correcting and that should change the Reminder behavior for that envelope.

Simon.Dobby · Answer

I have the same request, but on going to the Envelope, choosing “Correct” and “Advanced Options” the “Reminders” section is greyed-out with a closed padlock and tooltip telling me to contact the administrator. I am an admin, so what can I do to allow me to turn off reminders for this particular envelope?

Just realised we don’t have the “allow senders to override account defaults” set. I will liaise with the rest of the team regarding whether we are happy to amend this setting.

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