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Question

Using a dev account we reach RECIPIENT_LIMIT_EXCEEDED for 15 recipients, we want to test up until 99

  • July 9, 2026
  • 4 replies
  • 73 views

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We are planning to allow adding up to 99 signers to an envelope

We have a developer account, but we find out that we have RECIPIENT_LIMIT_EXCEEDED when we put more than 15 signers
The error message is not entirely clear to me “You have reached the maximum number of recipients allowed for a single transaction. Please remove some recipients, or split them across multiple tran”. Too much users, or should we define our envelope differently ?

Is there a way to lft the limit to the theoretical maximum of 99 in order to test ?

Best regards

4 replies

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  • Community Moderator
  • July 10, 2026

Hello ​@yves.benigot,

Thanks for reaching out to the Docusign Community!

To further assist and to protect your privacy in this public forum, may you please send me a private message with the following information for your demo and production account:

 

Name:

Account Number:

Email linked to the account:

 

I look forward to your reply.

 

Best Regards,

Jenny | Docusign Community Moderator


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  • Community Moderator
  • July 16, 2026

Hello ​@yves.benigot,

I received your message. Thanks for providing your account details.

I’ve checked, and that error is expected. Unfortunately, this limitation cannot be adjusted from our end. Recipient limits are automatically applied to some demo and digital plans. If your use case requires higher recipient limits, you may consider transitioning to the production environment,

We apologize for any inconvenience. 

 

Best Regards,

Jenny | Docusign Community Moderator

If this cleared things up, you can mark it as "Best Answer" so others can find it, too.

 


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  • Author
  • New Voice
  • July 22, 2026

Understood, I will communicate that feedback.
 

The implication will be that large numbers of signers will be testable only in production.

 

Best regards,

 

Yves BENIGOT


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  • Community Moderator
  • July 29, 2026

Hello ​@yves.benigot,

I hope everything is going smoothly for you. I just wanted to check in to see if you still need any help.  If the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community.

Let us know if you need further assistance. We’re here for you!

 

Best Regards,

Jenny | Docusign Community Moderator