Greetings,

It sounds like the signer attachment field may be disabled in your account settings.  An admin can rectify this by going into the eSignature Admin page>Sending Settings>’Enable Signer Attachment Field’. 

Make sure that setting is checked, and you should be set.  

Thank you for the reply. I do have the signer attachment field enabled under sending settings but when sending an envelope or creating a template it is not available under standard fields

Hello ​@SeanM,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@marco.tanglao 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

I am having the same issue with a Business Pro that I bought two days ago.

I can’t seem to open a ticket, the system says to wait 24 hours

Hello ​@Dolmseth,

I hope you’re doing well. We are sorry for not getting back to you sooner. It appears your question was addressed via the Support case. Is that correct? Let us know if there’s anything else we can help with!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am having this same issue. I also have eSignature Business Pro and I also have the system settings selected to allow this but can not find the field in the envelope or template creation. Any help would be appreciated. 

I had to open up a support case, and it took 4/29 to 5/7 to get it fixed.
Something about “We have successfully synced your account and permission profile to make sure that the signer attachment field will be added to your standard fields.“