Downgrading to Free

I think no free plan, and only trial period for 3 envelope in 30 days. or free plan mean can recieve envelope but can’t send?

My partner has had a free account for a while, with max of three per month that he can send (which is enough for him and would be enough for me)

Hello,

I accidentally created a Business Pro Trial account.

According to the documentation, I should be able to downgrade to a Free account instead of closing it, but the "Downgrade to Free" button is missing.

My account only shows:

• View Plans
• Close Account

Could a DocuSign employee please help convert my account to a Free account?

Account ID: *****3730

Hi ​@martined,

Thank you for engaging with the Docusign Community, and I’m glad to help!

I understand your concern regarding downgrading your trial account to a free plan. We apologize for the inconvenience this has caused you.

To better assist, we recommend creating a case via the Get Support page and using the live chat option (chat icon in the lower-right corner). Say “connect with a live agent” and you should be able to reach a support representative. They will be able to assist you with your request. The Community space focuses on general guidance; any account changes or billing inquiries will need to be directed to our Support team. Please have your account information ready for verification purposes. If you have trouble with the chat option, kindly try accessing the support page via Incognito or a private window. 

If the issue persists, please feel free to reply via private message and provide the email address associated with the account in question.

Best regards,

Noralynn | Docusign Community Moderator

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Hi ​@martined,

I hope you’re doing well and having a great day!

I wanted to see how things are going on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Best regards,

Noralynn | Docusign Community Moderator