Hello @Aterrell1944 ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are unable to access the document, I understand you are getting an error each time.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hello @Aterrell1944 ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hello,

I am facing the same issue today mentioned by  @Aterrell1944 , can you please let me know how you solved this issue?

Hello @ananya220791 ,

Welcome to the Docusign Community and thank you for posting your concerns!

Have you tried the troubleshooting that was suggested in the previous comment? If you have, please try asking the sender to resend the envelope.

Let us know if you need further assistance with this.
 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Yes, it got solved automatically. Thanks

What can I do if none of these troubleshooting tips work? 

None of the troubleshooting has helped I am still getting the same system error message what can I do so I can sign my documents 

Hello,

I am facing the same issue today mentioned by ​@Aterrell1944, can you please let me know how you solved this issue?

Hello ​@ghegde,
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I just want to confirm if you have already tried doing the basic troubleshooting steps below.

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

You may also provide the envelope ID via private message so we can check it. Thank you.
 

Best regards,

Ma.Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@ghegde 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.