Hello @Aterrell1944 ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are unable to access the document, I understand you are getting an error each time.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hello @Aterrell1944 ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hello,

I am facing the same issue today mentioned by  @Aterrell1944 , can you please let me know how you solved this issue?

Hello @ananya220791 ,

Welcome to the Docusign Community and thank you for posting your concerns!

Have you tried the troubleshooting that was suggested in the previous comment? If you have, please try asking the sender to resend the envelope.

Let us know if you need further assistance with this.
 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Yes, it got solved automatically. Thanks

What can I do if none of these troubleshooting tips work?