eSignature

Is it possible to remove the options below from an envelope on creation?  We don’t want our users to use this (force them to use AES/QES) and removing the option is the more effective method to achieve this.  

Hello,One of my users attempted to log in and received the error message shown below. I have reviewed their user profile, and everything appears to be in order. Do you have any idea why this user might be receiving this error message?thread::I9bTovqzJd6s8SXROMtUngM::   Best regards,Emad 

I'm new here. When I use email to send signature request emails, I want to modify the style of the emails that users see. I have only found how to modify the color, subject, and email description, but there are many things I can't seem to modify, such as the text on the button, the text description for requesting signatures, etc. Are those can be modified?  

Hi everyone,I need urgent help.I was signing an agreement on Docusign and accidentally pressed ok halfway through when creating my signature. So now I have an incomplete and messy signature, and I am unable to change it.I have been struggling to find a solution to this, could someone please help.P.S I also created an account on Docusign but that doesn't help either.

I can't send a document for multiple recipients to sign because of the error "Your account isn't authorized to set the Allow Comments option." I don't see or want to enable comments, but that doesn't send the document for signature. Thanks.

We usually send envelopes that are signed by several people. Whenever a person has signed, we receive an email confirmation.We would prefer to receive the confirmation email with the final document only after all signatures have been completed. This setting is not yet possible. Would it be possible to implement this in the near future? Thank you very much and best regardsConstantin Heers

Hi, I’ve been trying to purchase a subscription plan for 4 weeks now, but I’m always met with this error message on the checkout page. "We're having trouble processing this request, please try again."I’m not able to open a case as well, since my account is now on a free plan. Please help me out! 

I would like the new “Show recipient details” option to be set to ON as the default so I don’t have to click it every time I need to see the details. I cannot find this as an option in settings. Please advise.

I’ve been USING docusign for a number of years now as a customer.  Now I’m sending them TO customers.  So far it’s been a really good tool for allowing my customers the freedom to complete a transaction that doesn’t require yet another visit to a store and for me to alter jobs and get a signature for signing off on change orders. Wonderful.To which, I recently had a customer ( elderly, 1st time user ) some how calling me after signing that they some how ended up paying $300 to put the signature on my document.  This raised a large level of concern as I’ve never had a customer have this experience.  I sent myself the same document, but it was as clean as I’d expect it to be, with nothing veering the customer to pay.  I’m supposing that as a first time customer, the site brought them through an onboarding page, where they wandered into signing up for an annual standard subscription ( based on the $300 price tag ).Is there a repeatable way to help new users from accidentally creating a pa

Can a approvers e-signature be forged/copied?Please I need more info here. Thank you

Hi,As a government entity after a document is signed we must often post it on our county website.  We’ve noticed that the post-signature download pdf looses its tagging.  At least we think that is what is happening.  Thus I have two questions:1st QuestionAssuming the Word document originally uploaded to the envelope meets the following accessibility standards:Alternative text Use of Style Headings Accessible table formatting Meaningful Document Properties Title Properly tagged email and webpage links.Shouldn’t the signed document keep these tags in the signed PDF version?2nd QuestionI’m attaching two post-signed downloads.  When I run the documents through Adobe Pro’s accessibility checker there is one error.  The error is the same for both documents.  Tagged annotations - Failed.  Element 1.Normally I can click on Element 1 and the offending object highlights on the document.  But for some reason I can’t on these documents.  I’m assuming it is because the document is locked down.  Can

Hey folks, I recently build a quick export to DocuSign feature for one of our customers at BaseStation. We basically lets you upload a flat PDF, recognize all the inputs/tabs then you can export them into DocuSign as a template. This has help my client’s templating team 2x up their quarterly templating effort. Would this be useful for anyone here? I know this feature could get way more complex ( conditional fields, conditional docs, multi signer etc ) so before I invest any further want to get the community’s thoughts on whether anyone’s team could see adding this tool as part of their work flow. ps. would be cool if there’s some who want to turn flat PDF forms into PowerForms too. Would love to learn your use case

I write multiple contracts with 200+ pages for backup, fairly frequently. Due to the current max 25MB restrictions, if the backup exceeds the current capacity, I use another platform for electronic signature, such as BlueBeam. So, what are the benefits to Docusign if another platform can preform the same electronic signature functionality with no size restrictions?

I have missed DocuSigns because they end up in my Spam Folder.  Is there a work around for this ?

Hi All,  We have rebranded and I have two accounts one with my new email and one with my old email. Is it possible to merge these please? 

How do I remove the DocuSign ID that is posted at the top of all documents? I can see many help articles for the old experience, but can't see anything for the current experience.

I can't figure out how to password protect a completed DocuSign PDF whilst keeping the 'signed and all signatures are valid' section intact to prove it is an officially completed Docusigned document. Can this be done?  

Hello,I have an envelope template which requires two signers. The first signer are customers that we work with and the second signer is somebody internal whom has to sign off on the document. I want to find a way where the second signer can view the details of the first signer, but when the form is complete, the first signer cannot see the details that was input into the form once they receive their completed copy.Is this possible? How can this be done?

There is an error on my invoice, so I try to contact Docusign Support. But no success.None of the login options on https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases work for me.Choosing “eSignature, IAM Applications, Rooms, CLM, Notary” I get:“Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.”Which brings me back to the open the case page and back to non-functioning login. C’mon guys, really? is it how badly you want to loose customers that you don’t even give them the option to contact you?

If i create an envelope with multiple documents and multiple signer (ex. 2 docs and 2 signer)if i dont sign one of the documents of envelope with a specific signer, and terminate processall docs of the envelope are considered signed? how can i down the status of the single docs?

Hello,I am trying to sign an XML file with eSignature.Similar to the manual use of a certificate. Is that possible?Currently, I cannot upload the XML.Where can I enable this in the admin console?Thank you for pointing me in the right direction.

Hi,I am fairly new to DocuSign. I have successfully sent one ‘Bulk Send’ file two weeks ago. Now trying to send another, I am getting a ‘Bulk Send Error Message’ stating; Tab is placed off of the page. Tab is located off page 1.  I have ensured the check box is inserted within the margins of the document and sent using a CSV file but still getting the same error message. Any thoughts appreciated.    

I have a confirmed accessible Word document that I have uploaded to a template.  I have made sure all fields have meaningful data labels and tool tips.  I have sent the form to myself so I might test the signing experience with NVDA.  (I am just learning how to use NVDA by the way.)I am able to navigate through the fields just fine.  All of the fields announce properly.  However, there are additional paragraphs that provide important information that are not part of the form fields.  How do I tell the screen reader to read them?  I have tried NVDA + Down Arrow: Start reading from the current position. NVDA + Control + R: Read the entire document. NVDA + Tab: Navigate between interactive elements and content.These do not read the content of the document.   The ability to read the content of the document as well as the form’s fields is vital in a Government situation, especially in a Release of Information form or a Tennesen warning.  In these cases, there might be only one field - the s

We are sending hundreds of contracts for our clients to sign weekly but we need them to sign with a signature matching their ID. When they once adopt an incorrect signature and we send them a new envelope to fix the signature, they are unable to change it. There’s no way to do it. This is the most basic functionality of DocuSign and users should be able to access the signature adoption window again and update their signature. Online support has not been able to resolve the issue or even schedule a time for a videocall in 3 weeks time and all the community chats seem to not know the answer to this issue either because there isn’t one. This should be an easy fix for your IT department!Can you please create a support article that is plainly for free users trying to change their signature after setting it, and clearly state that this is impossible. Then list the steps for contacting the sender so they can make whatever changes are necessary on their end. It will save many people hours of t

When trying to sign a document via Gmail or GDrive using the Docusign eSignature for Google Workspace add-on I’m getting “DocuSign encountered an unexpected error. Please refresh and try again or contact support.” error message. Clearing cache, switching network, using a different browser doesn’t help. The add-on  installed by admin and is allowlisted.