+1I have a form in excel. The date is in Uk format (DD/MM/YYYY) but when I upload it to add teh signatur field and the date signed field, the date showas as MM/DD/YYYY.
To be clear, this date is not a docusign field. It is teh date the form was filled in.
I checked the regional setting, which is sent as DD/MM/YYYY and the date signed shows as it should (Account defalult)
Best answer by Melanie.Panguito
Hi
Welcome to the Docusign Community—we're happy to support you and share what we know!
I understand how important it is for the date format to appear accurately in your forms, and I’m here to help figure out what might be causing this discrepancy.
Upon further research, the behavior is expected. Excel controls date formats through filters that our system doesn’t directly recognize. Instead, the system relies on the raw format Excel saves the data in. To verify this, you can save your Excel file as a CSV using the “Save As” option, then open the file in a text editor like Notepad to see how the dates are recorded.
For the most reliable solution, we recommend exporting your Excel form to PDF before uploading it to DocuSign. This approach allows Excel to handle the format conversion, ensuring that the PDF preserves your intended date formatting.
I hope you find this helpful. If yes, we would greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hi
Welcome to the Docusign Community—we're happy to support you and share what we know!
I understand how important it is for the date format to appear accurately in your forms, and I’m here to help figure out what might be causing this discrepancy.
Upon further research, the behavior is expected. Excel controls date formats through filters that our system doesn’t directly recognize. Instead, the system relies on the raw format Excel saves the data in. To verify this, you can save your Excel file as a CSV using the “Save As” option, then open the file in a text editor like Notepad to see how the dates are recorded.
For the most reliable solution, we recommend exporting your Excel form to PDF before uploading it to DocuSign. This approach allows Excel to handle the format conversion, ensuring that the PDF preserves your intended date formatting.
I hope you find this helpful. If yes, we would greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? We'd like to know if my response has addressed your inquiry. If yes, we would greatly appreciate it if you could give it a Like👍and mark it as "Best Answer" ✅. This will greatly help your fellow community members who might have similar questions.
Wishing you a smooth rest of your day!
Sincerely,
Melanie | Docusign Community Moderator
+1Hi
Tanks for coming back to me. The pdf export is the best workround fro me. Thanks for your help
Antoine
You're welcome, and we appreciate your update
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
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