Administrator role to enter sequence of sends

Question

I’m new to being a user of Docusign after a dozen years of signng for vendors/providers/clients. However, the onboarding has been very difficult. I was not able to utilize my first months 5 agreements for signature because I could not always upload from google drive.

I’ve set up envelopes and used docusign successfully twice so I thought my learning curve was short.

However, today it tell mes “only an Administrator can establish the sequence for followup if document is not signed righ away i am the only user on my team I was recognized as Administrator in December but now not. This is crazy and a big waste of my time. It appears I’ve now lost the envelope and agreement because i didn’t click through to send since I wanted to get some help with the sequence. I’ve just lost over an hour of my time.

Melanie.Panguito · Answer

Thank you for providing your feedback ​@Katharine HalpinI understand it’s been a while, but we’d like to check if you are still experiencing this issue.There are a few things we need to review, such as:Confirming that you are logged into the correct accountChecking if a backend setting for signing order is activatedVerifying whether a template is being used that may restrict certain edits/correctionsPlease note that we’ve converted this topic into a question in the meantime. Thank you!Regards,Melanie| Docusign Community Moderator

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