Hello ​@luciditysolar,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

You may try to do basic troubleshooting by following these steps:

To clear the cache and cookies in your browser, follow the instructions based on your specific browser:

Desktop browsers:

Chrome:
Click on the three-dot menu icon in the top-right corner.
Go to "More tools" and select "Clear browsing data".
Choose the time range and select "Cookies and other site data" and "Cached images and files."
Click on "Clear data."

Firefox:
Click on the three-line menu icon in the top-right corner.
Go to "Options" and select "Privacy & Security" from the left sidebar.
Scroll to the "Cookies and Site Data" section and click "Clear Data".
Check the boxes for "Cookies and Site Data" and "Cached Web Content".
Click on "Clear".

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@luciditysolar,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello, I am having the same issue. I am using a free trial account, and trying to generate a new envelope. However, the page just remains stuck on the loading screen. I was able to create one envelope previously using the google integration with gmail, and that worked successfully. I have tried clearing cache and cookies and it has not resolved my issue, and now I am also unable to generate a new envelope using the google integration feature. How can I resolve these issues?

Edit: I resolved the issue, the google integration was generating draft envelopes but was erroring when transitioning from gmail to docusign so it did not show up on my account. The loading error was due to me having too many drafts generated.

Hello ​@simonv199 

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Best regards,
Ma. Cassandra | Docusign Community Moderator