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26 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,209 Topics
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5209 Topics

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NaplesTherapeuticNewcomer

asked in eSignature

In Person Form-Sign and Reset

We are a Non-Profit looking to streamline the process of visitors signing a Hold Harmless Agreement upon entering our facility. I am looking to see if DocuSign has the correct format for us where we can upload a document and have multiple people sign the form without uploading it again and again. Most forms will be signed in person but some will be sent in bulk groups. Could someone assist with describing this process before we commit to the program?

jalbiez22Newcomer

I can no longer find the Manage documents tab that I used to find under ESignature when I log in.

142

8 months ago

joy mckayNewcomer

asked in eSignature

I cant see the attachment tab when editing template

I have a business pro account, and I have the signer attachments setting enabled. But when I create an envelope or use a template, the option is not available to me. I have both settings turned on.What am I doing wrong?

proussNewcomer

Hi - I’m trying to downgrade to a free plan but all I’m offered are plans starting at $10 a month (Personal?) and up. I’m currently in a trial period for a business plan that I somehow ended up with by accident - I suppose I could wait until the 30 days are up but it seems silly that I can’t downgrade until then (or is that the design not a bug?). What am I missing?Thanks

582

8 months ago

juciNewcomer

asked in eSignature

Date format is not according to signer's timezone

Hi!I have some documents that have two signers with different timezones and the documents are showing my timezone and date format on the “date signed” field for both signers.Is it possible to have different timezones and date formats in the same document? If yes, how do I set my account or the document so the “date signed” field shows the signer’s timezone and date format and not mine?Thank you!

2569

8 months ago

Michael BluemnerNewcomer

asked in eSignature

Signed docs suddenly don't show in inbox

Hi There, I tried several times but my signed documents do not show in my inbox, hence I can't download together with the certificate. Please help anybody. I am on a personal plan. Thx in advance, Michael

404

8 months ago

Uriah KaneNewcomer

asked in eSignature

Unable to Access DocuSign's central ecosystem, including ability to Send documents

After logging into DocuSign, we noticed a new logo. After gaining access to my profile page, I am unable to gain access to the central DocuSign page where we would normally go, to upload documents for client signatures. It seems like all I have access to, are the setting options (privacy & security / connected Apps / ect). If someone could help out, and provide instructions on where to go to start a new DocuSign package to send out to clients, it would be greatly appreciated.

jbohlsNewcomer

Does DocuSign have a setting that would allow a user to set up a standard email signature so that every time they send an “envelope” for signing, the signature appears below the email message? We cannot use Templates because each document we send for signing is a custom generated form. When I say “email signature”, I mean:namecompanyphone numberemail addressetc.

622

8 months ago

Asli TarcanNewcomer

asked in eSignature

Powerforms Acess code doesn't work can i remove it from asking for a access code?

Hello,I’m having trouble about my PowerForms when i send it to someone they always need a access code,I know they recieve the code from email but this doesnt work sometimes because of that can i remove the bypass the access code phase? thanks in advance

662

8 months ago

Community UserLegacy User

asked in eSignature

When sending a document for multiple signatures, once it has been signed by all parties can this document then be sent to all rather than just the DocuSign account holder?

1752

8 months ago

Quin1024Newcomer

asked in eSignature

Multiple signers on a document only if a conditional rule is met

I have a document with 3 checkboxes. When each checkbox is selected individually it will route to the correct signer. However, if 2 or more checkboxes are selected I need the document to go to Signer A and Signer B for approval and signature. I can’t get it to route to them both. After one signs the document completes.

1102

8 months ago

Harriet MNewcomer

asked in eSignature

Password requirements settings

If I change the password requirements for my organization, what happens to the current users who have a non-compliant password? Do they need to change it?

362

8 months ago

RiskoptimaNewcomer

asked in eSignature

Started getting an error message right after I tried to authenticate my own signature

I received the attached error message. What should I do?

452

8 months ago

IdaNewcomer

asked in eSignature

directions for first time user

Hi, I’m an administrator for our company’s Docusign account. I have just added a new user. Customer rep told me that I would be sent an email to forward to new user to read, but I didn’t get.Is there a link or articles for new user I can forward it to him, assuming he’s never used DocuSign before and now has a user account to sign and send envelopes? thank you

392

8 months ago

Pavol KatrencikNewcomer

asked in eSignature

Is there any sales pitch for DocuSign availiable for DocuSign?

Hi I would like to know, if there is any sales pitch available from DocuSign eSign Solution, which can I use on meetings with our prospects.

603

8 months ago

ashah1117Newcomer

asked in eSignature

Reassign seat or license to another user

Hi,First, thank you for your help.We have a user who was assigned one of 4 seats for the business pro esignature license. The user is now closed as they left our organization. how can we assign their seat to another user? Thank you in advance.

1773

8 months ago

Shreya GoshNewcomer

asked in eSignature

Sending reminders on behalf of another user

We have a requirement to send the DocuSign reminders on behalf of other users from salesforce.Let us know if anybody got through a similar requirement in the past.

282

8 months ago

cvilelaNewcomer

asked in eSignature

Access to Suspended Account's Docs

I have a separate legacy account that was suspended due to credit card expiration. This account is under an admin account that I do not have access to. I can still log in and have access to old documents, which is all I need from this account. Will I always have access to this information in my suspended account or is there an expiration date on it when I will no longer be able to see these old documents?

862

8 months ago

Kevin ZSENew Voice

asked in eSignature

Certificate not accepted as document updated after signing

Hello all, I sent an envelope with QSE standard but when I received the envelope back, on Adobe it said ‘Signed and all signatures are valid. Document was updated after signing. Open Signature Panel to view the document change’. Due to this status, it is not accepted with our stakeholders, however all signers have stated that they didn’t change anything and just clicked sign. This is now the case with several documents. Has anyone experienced this or know anything about it? Thanks!

2278

8 months ago

gzitaNewcomer

asked in eSignature

Error message after signing every field

I sign every field in a document and after clicking on Continue, I receive an error without much detail. I tried from two network, two browsers, multiple times. The document remembers my signatures, I just cannot “save” it. The error message is:There was an error signing your document(s).Please review and try again. If you cannot sign please contact support.(screenshot attached) It would be pretty urgent for me to sign this document.

avalbuenaNewcomer

How can we re-size the margins in order to put the Docusing ID below than the current margin? After the document is sign I need to put a header and it is cut-off with docusing mark.

1022

8 months ago

mauborNewcomer

asked in eSignature

Signatures disappeared from account

I tried to sign a document and my signature came out as a generic cursive signature, despite the fact that my real signature was saved in the account. There was no way to get my real signature on the document. I also noticed a message that said my payment method had expired in July 2023, which is not correct, because my information was current in the account and a bill had been automatically charged to my payment method in January 2024. I logged out, then logged in again. When I logged in, I was promted to create a signature and my old signatures had disappeared from the account. Bottom line: while I have some of my signed document history saved, Docusign has erased my signature and seems to believe that my credit card has expired even though it is current and was recently used

984

8 months ago

gittabrNewcomer

asked in eSignature

Is it possible to unvoid a document?

How can I unvoid a document that voided due to expiration?

342

8 months ago

Carolynn SchultzNewcomer

asked in eSignature

Unmanaged Signups

If ‘Prevent unmanaged signups’ is enabled, domain users cannot create new accounts nor be added to external accounts if they are using an email address of the claimed domain. What is the impact to the functionality of the application or users if users can create new accounts and be added as external accounts if they are using an email address of the claimed domain? Does this pose a data integrity issue?

2692

8 months ago

TsugumiNewcomer

asked in eSignature

The signer didn't receive email notification from Docusign

We sent the document to the signer several times but the signer didn’t receive the email from Docusign.They checked junk and spam folders. What are the potential reasons?

1722

8 months ago

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