Hello @alyssarinaldo,

Thank you for reaching out to the Docusign Community.

You will need to set a Share Access with Other Users, this must be done between you and the users that have the envelopes that you need to void. As an administrator, you can allow users to share access to envelopes with other users on the account. To do this, go to eSignature Settings, select Users, locate the user you want to manage sharing settings, and select Actions > Manage Shared Access. From there, you can choose the permissions and duration of the shared access, select the users to share access with, and save the changes.

After you have access to the envelopes you will need to select them and use the option to void them. Please see the image below.

Void Envelopes

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @alyssarinaldo,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.