please check whether you receive the opt in sms notification.
https://www.docusign.com/blog/how-to-enable-sms-delivery-electronic-signature
How do you handle Opt out/Opt in for SMS notifications?
Before using the SMS service for the first time, recipients need to opt-in. When a recipient provides their phone number to a Docusign user, we will send them an SMS welcome message. They can cancel the SMS service at any time by texting "STOP" to 21093. We will send a confirmation message that they have unsubscribed successfully.
After this, they will no longer receive SMS messages from us. If a recipient wants to rejoin, text "START" to 21093 and we will resume sending SMS messages_._ Message and data rates may apply. Read more about the terms of service and FAQs regarding legality, security and privacy of SMS Delivery.
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