@Investor Relations

Only the owner, typically the sender, of the envelope is able to correct it. 

Can you please confirm that you are the owner/sender of the envelope?
Are you still able to see the envelope in the “Sent” inbox of your account?

Maybe Custody Transfer is set up and the envelope is assigned to someone else?

Hi @Investor Relations,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

How do I correct documents in an already sent envelope? I am the sender.

@jamesg 

So long as the document is not signed - you can click on the document (from ‘Home” or ‘Waiting for Others’. You will see the header: “Complete with Docusign:<document name>”

Under the header there are a few lines of information on the document.

Under that - there is a ‘correct’ button (also buttons for ‘move’ ‘resend’ and ‘more’). Click ‘correct’ - make your changes - then click send/correct the document.

If the document was completed you will not see the ‘correct’ button.

see: https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=dxr1578456334187.html&_LANG=enus

in DocuSign help

good luck

mr1

Hi @jamesg,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I´m in the agreements tab, sent then on the envelope line, I’m the sender, me and another recepient haven’t sign the envelope, yet no correct option appears on the 3 dots, I have:

Resend. Move, Copy, Void, History, Export as CSV and Delete.

Why I can’t correct an evelope?

Hi @dmr ,

I hope you are doing well.

Are you the sender of the envelope or a recipient? 

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @dmr,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Like other posters, I am the the sender of the envelope, but the Correct button is not shown.

In my case, one of the recipient emails bounced and I need to resend to a different email address. I do not want to resend to all, only to the individual whose address has been updated.

I want to apologize for my moody response; having said that, what part of I’m the sender didn’t you understand? Let me copy the initial text:

I´m in the agreements tab, sent then on the envelope line, I’m the sender, me and another recepient haven’t sign the envelope, yet no correct option appears on the 3 dots, I have:

Resend. Move, Copy, Void, History, Export as CSV and Delete.

Why I can’t correct an evelope?
 

now, that I’ve said 3 times that I’m the sender (like many other users before and after me) is there an option to correct the envelope if it doesn’t appear under the 3 dots?

cheers and again sorry for the moody response, but please take a minute to read the questions asked.

Hi @dmr and @jskelly,

I hope you are doing well. I apologize for any inconvenience this might cause you, would it be possible for you to provide an envelope ID for one of the envelopes that you are not able to correct, also would you confirm if the account that you use to sent the envelope has the same email as this community user?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @dmr and @jskelly,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I'm experiencing the same problem.

Please how were you able to resolve it?

Hello @Natasha Cypril,

Thank you for reaching out to the Docusign Community.

Can you provide the envelope ID? Locate a Docusign envelope ID

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have the same problem as well.  Not sure why the Correct option isn’t available for me either.  My options are “Move, Save As Template, History, Transfer Ownership, Export as CSV, and Delete”.  My ID is 8724d8e5-af32-4e8b-b38e-d408b870a7f9.

Hello @jrdunford ,

Thank you for reaching out to the Docusign Community.

Based on the ID the envelope status is showing as decline, that is a completed status, thus no correction is allowed, you will need to create a new envelope.

You can use the option to Copy Envelopes to expedite the envelope creation.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

This is exactly what I needed to know.  Looks like I will need to redo the Docusign.  Thank you for your response!

Hello @jrdunford ,

Glad to hear that I was able to assist you.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

For anyone stuck on this, the correct option is not available on the free sends.