New Problem - can't sign my document

Hi @danbariault,

Thank you for reaching out to the Docusign Community. 

This behavior matched an ongoing product issue that was resolved by the end of day, last Friday the 23rd. Please try again after clearing your browser’s cache, if the issue persists.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @danbariault,

I hope you are doing well.

I would like to confirm if this issue was solved?           

If so, please mark the last comment as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Is this issue still occurring. we started seeing the same behavior from 10/14

We cleared the Browser cache but still the issue persists.

Same here for me , any solution ?

Waiting on Docusign Customer support to assist on the issue.

Hi @Soumyakanta Mishra, and @Get_Right,

Thank you for making us aware of the issue.

If this issue happens consistently across different networks, devices, and browsers then it will be best for us to take a closer look at the problem through a live contact method such as a screen sharing session, or a phone call. To do so, please create a new support case by filling out the form provided below:

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form. 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

For posterity, we too are experiencing this issue. Documents fail to load when a recipient attempts to sign them. They simply see a blank document with a spinning progress wheel.  Interestingly, the preview in the side bar to the right shows the document correctly. I’ve opened a case with DocuSign to investigate the issue.

Hi @narora,

Thank you for making us aware of the situation.

One of our Support Experts will contact you shortly. Also, we would really appreciate it if you could share with us the solution to your issue, as it will help future users facing this scenario.

As always, don't hesitate to let me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

@Alejandro.Ramos I have an open case with DocuSign; I informed them of this issue yesterday at 8:12 PM; I am still awaiting a response. There are concrete steps to reproduce the problem. It occurs when the envelope has greater than 30 pages.

In other words, if an envelope contains a single document with 40 pages, only the first 30 pages render. The last 10 will render as a blank page with a spinning wheel. If an envelope contains two documents that are 20 pages each, then the first document will render fine. Only the first 10 pages of the second document will render properly.  Again, the last 10 pages will be blank with a spinning wheel.

There is no solution because it will only be solved when DocuSign has internally corrected the issue.

If you have the ability, can you please look into case 14334316; the assigned support specialist has not yet acknowledged that this is a known issue or that DocuSign is aware that it needs to be fixed.  There is another community thread where others have reported the same issue.

For those following this thread, as of this morning, the issue appears to have been corrected for us; I did not receive any information about what the underlying issue was or when a fix was applied. I’ve asked them to close the case.