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There are no Send Envelope option

  • October 3, 2024
  • 5 replies
  • 183 views

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Hello,

I dont see option to Send envelope

 permission “Allow users to send envelope “is selected in permission profile, what can cause this issue?

 

 

Best answer by dea.allgood

It looks to me like the “Require a template for all envelopes sent from this account” is selected within the Sending Settings in eSign Admin. What makes me think this is that you do have the option to “Use a Template” which does allow you to send envelopes, but it doesn’t allow you to send ad-hoc documents.  

5 replies

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  • Docusign Employee
  • Answer
  • October 3, 2024

It looks to me like the “Require a template for all envelopes sent from this account” is selected within the Sending Settings in eSign Admin. What makes me think this is that you do have the option to “Use a Template” which does allow you to send envelopes, but it doesn’t allow you to send ad-hoc documents.  


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  • Author
  • New Voice
  • October 3, 2024

no , its not selected 

 

 


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  • Author
  • New Voice
  • October 3, 2024

Actually, it was the reason, works now.

thank you


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  • Docusign Employee
  • October 3, 2024

No problem! I am glad we could get your issue resolved quickly. 


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Hi @ljobava,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.