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We’re trying to make our first anual payment, but there’s no option in our account to do it, in the plan and billing option there’s no option to make the payment, we only have the option to update the payment method. If the payment has been made automatically, we also don’t have the option to manage the our invoices

Hello @LeidyArgumero,

Thank you for reaching out to the Docusign Community.

I apologize for any inconvenience this might cause you. Normally payments are made overnight, did you have a plan and wanted to upgrade it? Do you still have the same issue? Have you tried to contact Docusign Support? Did you acquire the plan through our website?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

H @LeidyArgumeroi,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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