Hello all,

I am currently being presented with a contract and have been informed I signed but on the contract provided it only says electronically signed and no where on the contract does it have my name or digital signatures.

I was provided an envelope ID and have went to my account (which i have add since 2013) to look at past agreements and there is no document during that time

Also, when i go to the following  https://app.docusign.com/documents/details/{envelope_id} while on my account

I get an error that says “unable to access the envelope”

I called docusign support and they were able to see the completed certificate of completion and say my email is on the file, but then why cant I see it on my profile anywhere and why cant I view anything about the document that it alleges I signed.

They even told me I had two accounts attached to me email? When I log into the other account (supposedly attached to my email) there is no document there either.

So why would docusign support be able to see my email is attached to a certificate of completion but i have no records on the account with that email anywhere on my profile.