We just joined Docusign with a standard edition using 1 seat. I’m the admin. When was setting everything up, I added 3 users to the seat. I need to add another user. Per the online support instructions, when I click settings then users, I don’t see the “add user” button. I only see an “add seat” button.
Do I need to purchase another seat to have 4 users active?
Yes, every user needs a seat to access Docusign eSignature.
It sounds like you initially purchased 3 users/seats and assigned them and now need to purchase another seat to add user 4 to the account. If any of the previous 3 users is not there anymore, you could deactivate them and assign the open seat to someone new.
Hi
I hope you are doing well.
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Best regards,
Christopher | Docusign Community Moderator
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