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Unable to locate Documents Expiring Soon

Forum|Forum|2 years ago
July 29, 2024
4 replies
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Hi, at the “Home” tab, it reflects as 1 document is expiring soon but I cannot locate this document even if I select “All Time” or any document sent to me or by me etc. Is there a system glitch somewhere?

eSignature

Best answer by Alejandro.Ramos

Hi Rachel,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to find the document listed in your Quick View total, but I will share more details on the topic. If the envelope is not listed after clicking the number in the Expiring Soon total displayed on the Home screen, you might be affected by an ongoing product issue that causes Quick Views to display inaccurate totals. Our engineering team is aware of the situation and are actively working to resolve the issue. Once a fix is rolled out, it will be made public through our Release Notes:

Release Notes

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Answer

Docusign Employee

Hi Rachel,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to find the document listed in your Quick View total, but I will share more details on the topic. If the envelope is not listed after clicking the number in the Expiring Soon total displayed on the Home screen, you might be affected by an ongoing product issue that causes Quick Views to display inaccurate totals. Our engineering team is aware of the situation and are actively working to resolve the issue. Once a fix is rolled out, it will be made public through our Release Notes:

Release Notes

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @Racheluwc,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

F

Forsters Trainer

Newcomer

Hello

Has this glitch been fixed? I have a user who is having the same issue - the Quick View tab says that there is a document expiring soon however after clicking the number in the Expiring Soon there are no documents listed.

If it has, please provide the link to the relevant release notes, or steps to rectify the issue.

Many thanks

A

Alejandro.Ramos

Docusign Employee

Hi @Forsters Trainer,

Thank you for following up.

This is still an ongoing product issue affecting the eSignature app. We recommend using the filters in the Agreements tab as a workaround in the meantime.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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