Hi @DiBa,

Thank you for reaching out to the Docusign Community.  

If the document in question was configured to be signed with Docusign Notary, then the  reason behind this issue is that this feature is available for U.S government issued IDs only. For more details on this topic, see:

Signing With Remote Notarization: What To Expect

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @DiBa,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello, I have the same problem with the russian passeport in France. How could it be fixed?

Hi @Dmitry,

Thank you for following up.

If you have ran out of attempts to verify your identity, the envelope sender will need to resend the access link to allow you to re-try.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Thank you ! The problem has been solved by one of the technical assistants.  It was in mentioning father's name in the request and it was not mentioned in the document so the system doesn't recognise it as a authentic document