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26 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,207 Topics
16,057 Replies

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5207 Topics

CambridgeNewcomer

not receiving docs back

Good dayI sent document for the client to sign about 2 hours ago, he has completed the document, but it is not showing on my history as being sent to client, nor is it showing the completed document, how would i then retrieve the audit trail

282

8 months ago

Cait LewisNewcomer

asked in eSignature

Sent envelopes, no trace of them!

I sent 10 DocuSign envelopes out this morning and they are nowhere to be found, not in Sent, Drafts, or showing up under manage. Where are my envelopes?

874

8 months ago

RobertFewinsKalbNewcomer

asked in eSignature

Powerform Checkboxes not outputting to the final document

I’ve seen this asked a few times and none of the answers address the problem I’m having. I’ve added a checkbox group to my Powerform, I’ve made the validation “Select at least 1” but the final document does not show any of the selections… The Template setup... ...and on a form the user is completing... ...but on the finished product (why no chorkboxes?)…

1935

8 months ago

LamariNewcomer

asked in eSignature

Checkboxes and Radio Buttons

I have a question. I use documents with small checkboxes or radio buttons and often time when matching them to the DocuSign check boxes are radio buttons, boxes or buttons are actually covering up some on the texts on the document. Even when shrinking the boxes to it’s smallest size, it still hides some of the text. Are there any tips to help with this?

3454

8 months ago

SatishNewcomer

asked in eSignature

Can't find documents signed in the envelopes

Hi Team,I get multiple requests each week to sign the documents, i use the link received to my email to sign them. However, when i login to docusign with the same email id, I can’t find the documents signed by me. All i find are the documents initiated by me where i requested signatures from others. what could be the issue here? how do i configure in a way that i see the documents singed by me.

18210

8 months ago

Pink ElephantNewcomer

asked in eSignature

Ghost files

I have my Docusign account linked to another professional tool called ZipForm. I recently noticed that my files have not been transferred to Docusign. I cannot find them in drafts or sent. Even when I void them, they are not showing up. Seems like a major glitch that I cannot risk with my job.

212

8 months ago

newton76Newcomer

asked in eSignature

Ways to export multiple responses as pdfs

I need to export 20+ completed (identical template) envelopes sent to different people in a pdf format. I could do this manually, but there’s probably a way to do it in a single step. What method would that be? I see there is a discussion already for using Retrieve, but I believe my admins have disabled that feature. Therefore, are there any alternatives (preferably from the web browser itself)?

Rob O'DowdNewcomer

Hi - I have a document with a formula field in that adds up various number fields to get a total value. I want to then add another formula that divides the total value by a number, is this possible can I do a formula off a formula?

1486

8 months ago

ChrisDrunNewcomer

asked in eSignature

Dashboard View for two pipelines

I find the view very useful. However, I have two separate documents that I send. One for employees and one for clients. Is there a way to replicate this view (i.e. one for employee documents and one for client documents)?

102

8 months ago

jd20202Newcomer

asked in eSignature

Highlighting on docusign

How can I highlight something in a document before sending on docusign to highlight an important message in the document.

5042

8 months ago

jsquaredNewcomer

asked in eSignature

Formula Field not working using dropdown

Hello!I have a formula field on my document which uses a dropdown field, the dropdown field choices are 1 or 2. Dropdown field name is #Spots.The formula is [#Spots] * 100.The document shows the formula value as 0.00.no matter if 1 or 2 is selected in the #Spots.Why isn’t the formula field populating with either 100.00 or 200.00 based on the formula?

1196

8 months ago

JViningNewcomer

asked in eSignature

Entire New Look to DocuSign?

I am a paralegal for an IP Law Firm and use DocuSign to request the signature of the inventors on formal documents. I would say i log in at least every week. Today I log in and it looks entirely different. I don’t see any of the pending signature requests. I don’t see any of my templates. Has there been am update?

1963

8 months ago

Community UserLegacy User

asked in eSignature

How can the recipient of an envelope change their signature after they have already adopted a signature?

HRSCSNewcomer

Good afternoon, I’ve just signed up for the eSignature Business Pro plan and when I am attempting to add a new user by going into Settings → Users → Add User, the “Add User” button disappears as the page is completing the loading process. A message popped up for a brief second wrapped in a yellow box that said something about adding a second admin account and that disappeared as well. I’ve added the screenshot I was able to capture. Why do both of these items disappear when the page fully loads?

1836

8 months ago

PennywrenNewcomer

asked in eSignature

Tax File Dec Australia

I've been told if I upload an editable version on the tax file declaration form into docusign it populates the fields that need to be filled in by the employee.I can't find an editable version though. Does anyone know how to do this?

1762

8 months ago

Todd RitrieviNewcomer

asked in eSignature

DocuSign Audit

I am new with DocuSign, but have a question, in the past I've told people that we should not accept our documents that customers sign using the customer's DS account. For instance, we mail or email a document for their signature, and they use their DS to electronically sign it. I have not accepted those because I was afraid that, in the event of a dispute in the future, I might have problems obtaining the audit information from DS since it wasn't my account. am I right to take that stance?

parraNewcomer

I have the standard (£240/yr) plan and I cannot enable witnesses in Sending Settings. Help please!

452

8 months ago

Community UserLegacy User

asked in eSignature

How do I change the email that I use to log into my account? I have tried through profile settings - it sends a verification code to the correct e-mail address, but when I enter the code an error message pops up. I have tried logging out but no luck,

822

8 months ago

AlimayNewcomer

asked in eSignature

moving docusign box on the page

Hi there, I have never had this problem before, but now, I can’t move the signing box on the page to the position I want. Normally use Apple Pencil but nothing works, it positions on the page and unmoveable.

743

8 months ago

Dayane StefaneNewcomer

asked in eSignature

Modificação de agenda de contatos.

Bom dia! Gostaria de saber a possibilidade de alterar o nome e e-mail dos contatos salvos em nossa agenda de endereços. Possuímos muitos colaboradores que comumente trocam de endereço de e-mail e causam uma confusão pois não conseguimos editar ou excluir o e-mail antigo e acabamos enviando documentos para e-mails incorretos ou que estão em desuso. Além disso, gostaria de ver sobre a possibilidade de compartilhar minha agenda de contatos com outros usuários do docusign para que não precisem cadastrar todos os e-mails novamente à medida em que precisem enviar envelopes, pois isso gera um atraso que poderia ser evitado. Desde já, agradeço. Atenciosamente, Dayane. Good morning!I would like to check the possibility of changing the name and email of the contacts saved in our address book. We have many employees who commonly change email addresses and it causes a confusion as we are unable to edit or delete the old emails and end up sending documents to incorrect or disused adresses.Further

473

8 months ago

Community UserLegacy User

asked in eSignature

I would like to send a Bulk send with customized documents for each recipient. Is that possible? If not, could I share a standardized document and add a custom field to the template which would be populated by info that I add to the bulk CSV upload?

1662

8 months ago

Michael.WelchNewcomer

asked in eSignature

User Lockout

Wondering where to configure account lockouts for incorrect password attempts. Is that even possible? I know how to set the password requirements, but there’s nothing there for max number of failed attempts before restricting access. Am I missing something?

1175

8 months ago

Gil.ParraDocusign Employee

asked in eSignature

Stop notifications to user sho shares templates

If i create a template and share it with other users, I am notified of its completion along with the document itself. Is there a way to prevent this happening? I am the admin and want to create templates to share with my user groups and not have them alter them, but for internal compliance purposes I should not have visibility to the completed documents themselves.

264

8 months ago

NaplesTherapeuticNewcomer

asked in eSignature

In Person Form-Sign and Reset

We are a Non-Profit looking to streamline the process of visitors signing a Hold Harmless Agreement upon entering our facility. I am looking to see if DocuSign has the correct format for us where we can upload a document and have multiple people sign the form without uploading it again and again. Most forms will be signed in person but some will be sent in bulk groups. Could someone assist with describing this process before we commit to the program?

jalbiez22Newcomer

I can no longer find the Manage documents tab that I used to find under ESignature when I log in.

142

8 months ago

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