Please contact the sender correct the Envelope as you want.

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​Hi @FredG,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!  

This isn’t an option for our workers. They don’t all have emails, so they can’t go back into to correct the sender. When they log into our docusign they manual enter their info with a generic email. When they go back into the docusign system there is no record of past usage to correct. 

Hi @FredG,

Thank you for following up.

Only the envelope sender will have the option to start a correction. The envelope should be listed in Agreements>Sent. Detailed steps on how to correct an envelope can be found, here:

Correct an Envelope

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!