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Wrong email

Forum|Forum|1 year ago
September 7, 2024
4 replies
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I have an associate that put in the wrong People partner Approver email. The manager has gotten multiple emails to complete the document. The associate has no email or Docusign account to go back and make any correction. How can the email be corrected or how can we stop the email reminder from being generated everyday for the manager?

Best answer by Hengfeng Ge

Please contact the sender correct the Envelope as you want.

FreeLink/甫连信息
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Hengfeng Ge

Answer

Hero

Please contact the sender correct the Envelope as you want.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Alejandro.Ramos

Docusign Employee

Hi @FredG,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

F

FredG

Author

New Voice

This isn’t an option for our workers. They don’t all have emails, so they can’t go back into to correct the sender. When they log into our docusign they manual enter their info with a generic email. When they go back into the docusign system there is no record of past usage to correct.

A

Alejandro.Ramos

Docusign Employee

Hi @FredG,

Thank you for following up.

Only the envelope sender will have the option to start a correction. The envelope should be listed in Agreements>Sent. Detailed steps on how to correct an envelope can be found, here:

Correct an Envelope

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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